Terms of service
Last updated November 12, 2026
These terms cover the website services Run On ("we", "us") provides to you ("you", the client). By signing up for a plan, you agree to them. We're based in Kansas City, Missouri.
1. What we provide
Each plan includes designing and building your website, hosting it, and the support described for that plan on runon.site at the time you sign up: the number of websites, the small changes we make for you each month, and our turnaround times. A "small change" is one we can finish in about 20 minutes. Larger work is quoted up front, and we only start it once you approve the quote.
2. Turnaround times
Turnaround times count weekdays (Monday to Friday, excluding US public holidays) from when we have everything we need to make the change. They're our commitment to you, not a guarantee against events outside our control. Rush service, done the same business day, is $75 per change, charged separately and agreed before we start.
3. Billing
- Plans are billed monthly or yearly, in advance, in US dollars, and renew automatically.
- There is no build fee and no setup fee.
- Yearly plans are priced at ten months for twelve.
- If you change plans, Stripe adjusts the charge for the rest of your billing period.
- If a payment fails, we'll let you know and give you time to update your card before anything about your site changes.
4. Cancelling
You can cancel any time from your portal, with no penalty. Your plan stays active until the end of the period you've paid for, and you won't be charged again. We don't refund the unused part of a monthly or yearly period. Because the website is built and hosted as part of your plan, it goes offline when your plan ends.
5. Who owns what
- Yours: your domain name, your business name and logo, and the words, photos and other material you give us. If you leave, we'll send you copies of that material on request.
- Ours: the website's design, code, templates and our platform, which we provide to you for as long as your plan is active.
6. Your responsibilities
- You have the right to use everything you give us or put on your site, and it's accurate.
- Your site won't be used for anything unlawful, misleading or harmful.
- You keep your portal sign-in secure and let us know if you think someone else has used it.
We can suspend a site that breaks these rules, and we'll tell you why.
7. Availability and backups
We host sites with reputable providers and keep every version of your site, so changes can be rolled back. We don't promise uninterrupted service, but we'll work to fix problems quickly and keep you informed.
8. Limits of liability
To the extent the law allows, we're not liable for indirect or consequential losses, such as lost profits or business, and our total liability to you is limited to the amount you paid us in the 12 months before the claim.
9. Changes to these terms
We may update these terms. We'll give clients at least 30 days' notice by email of any change that affects them, and you can cancel before it takes effect.
10. Governing law
These terms are governed by the laws of the State of Missouri, United States.
Contact
Questions about these terms? Email joel@runon.site.