Privacy policy
Last updated November 12, 2026
Run On ("we", "us") builds, hosts and looks after websites for small businesses. We're based in Kansas City, Missouri. This policy explains what information we collect, why, and what we do with it. In short: we collect what we need to do the work, we don't sell it, and you can ask us to see or delete it.
What we collect
- When you contact us: your name, email address, business name, current website and the message you send through our contact form or by email.
- When you're a client: your name, email address and the details of your business and website, the changes you make or request in your portal, and the files you attach.
- When you pay: billing details such as your plan, billing address and invoices. Card details are handled by our payment processor, Stripe; we never see or store your full card number.
- When you visit our sites: standard technical information our hosting provider records, such as your IP address, browser type and the pages requested, used to keep the service running and secure.
How we use it
- To reply to you and talk about your website.
- To build, host and update your website and to provide your portal.
- To bill you and send receipts.
- To send you emails about your account and your requests. You can turn off request emails in your portal.
- To keep our services secure and working, and to meet legal obligations.
Who we share it with
We don't sell your information or share it for advertising. We use a small number of trusted providers to run our services, and they only process information on our behalf:
- Netlify, for hosting websites.
- Supabase, for our database and file storage.
- Stripe, for payments.
- Resend, for sending email.
- GitHub, for storing website code and change history.
- Google, if you choose to sign in with Google.
- Anthropic, on plans that include AI-assisted review, to review the change requests you send us.
We may also share information if required by law, or to protect our rights and the safety of others.
Your website's visitors
When visitors to a website we host for you fill in a form, we process that information on your behalf, to deliver it to you. You're responsible for telling your visitors how you use it; we're happy to help you add a privacy policy to your site.
Cookies
This website doesn't use advertising or tracking cookies. The client portal uses cookies only to keep you signed in.
How long we keep it
We keep client information for as long as you're a client and for a reasonable period afterwards, and billing records for as long as the law requires. Contact form messages from people who don't become clients are deleted when they're no longer needed.
Your choices
You can ask to see, correct or delete the information we hold about you by emailing joel@runon.site. We'll respond within 30 days.
Security
We use encrypted connections, access controls and reputable providers to protect your information. No system is perfectly secure, but we take care to keep yours safe and will let you know if a problem affects you.
Children
Our services are for businesses and aren't directed to children under 13.
Changes
If we change this policy, we'll update the date above. If a change is significant, we'll let clients know by email.
Contact
Questions about privacy? Email joel@runon.site.